0xE8 stays small on purpose. No account managers, no bench, no one on the call who has not personally done the work.
Multi-tiered systems architect. Has spent most of a career untangling architecture that grew faster than anyone planned for.
Field deployment and networking specialist. Shows up on site when the problem turns out to live in a rack, not a repo.
Engagement and growth specialist. Keeps scope honest and makes sure the work we take on is work we can actually deliver.
A small boutique shop, not a bench of contractors. These specialists work with us full time and get pulled in on the engagements that need them.
If we cannot get access to the repo, the dashboards and the incident channel, we cannot tell you anything useful. We ask for that access up front.
Whoever scopes the work is one of the people who does it. We turn down engagements we do not have the hours for instead of quietly staffing a junior underneath you.
Some problems are people problems, not engineering ones. We would rather tell you that in the first call than take three months to arrive at it.